Our guiding documents

ILGA World complaints

ILGA World has a Complaints Procedure that supplements the ILGA World Code of Conduct, ILGA World Constitution and other ILGA World policies. It sets out the policies and procedures that guide the receiving, investigation, and handling of complaints against ILGA World, ILGA World member organisations, ILGA World Board members, and ILGA World Staff.

ILGA World takes the position that where possible, without re-traumatising complainants, all complainants should try and resolve the issues in their complaint directly with the individual accused of the behaviour, with the assistance of any support person/s they feel comfortable with. When this has been attempted, or if the attempt will result in a re-traumatisation and or triggering of fear and anxiety to the complainant, then a complaint may be filed and ILGA World will follow the procedures set-out in its Complaints Procedure which includes steps for receiving, acknowledging, investigating, resolving & confirming, responding to the complainant and following-up.

The process is started by writing with the complaint to complaints [at] ilga [dot] org. Complaints sent to this email are received by the Executive Director, the two Co-Secretaries General of ILGA World and the Chair of the Ethics Committee of ILGA World. Complaints are dealt with confidentially. Serious complaints are handled by the ILGA World Board Ethics Committee which is a committee of five ILGA World Board members appointed by the Board.

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